Privacy Policy

Your privacy is important to us. We've developed a Privacy Policy that covers how we collect, use and store your information. Please take a moment to familiarize yourself with our privacy practices.

• Information Collection And Use

Carbonal is the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or share your information to anyone or any third party outside of our organization.

We will use your information to respond to you, regarding the reason you contacted us. You may be asked to provide us with your shipping address and phone number after you place the order. It is required for the delivery document to ensure the products can arrive successfully.

The personal information we collect for orders allows us to record the orders correctly. We have an online system to record each order (order date, customer name, product, shipping address, phone number, payment number, shipping date, and tracking number). All of this information is stored securely so we can refer back to it if there are any issues with your order.

For private label and OEM customers, we have a strict policy to not share any of this information.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

• Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

-See what data we have about you, if any.

-Change/correct any data we have about you.

-Have us delete any data we have about you.

-Express any concern you have about our use of your data.

• Security

Carbonal takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

• Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 0086-592-5786546 or via email to support@carbonalbike.com.

• Our Company Commitment to Your Privacy:

To make sure your personal information is secure, we communicate our privacy and security guidelines to all Carbonal employees and strictly enforce the privacy safeguards within the company.